Refund policy

At Luuckk, your satisfaction is our priority. We make every effort to provide detailed and accurate product descriptions. If, however, an item does not entirely meet your expectations, please find our return and refund policy below.

Return and Exchange Policy

We accept returns and exchanges within 14 days following the receipt of your order, provided the item is unused and undamaged.

Please email us at contact@luuckk.com with:

• Your order number
• A detailed description of your request: exchange, refund, or store credit (see details below)
• A photo or video illustrating your request

If your order is within the return window, we offer 3 convenient options:

1 – Item Exchange

Every customer has different needs; we offer two easy methods to exchange an item:

Fast Method:

If you are in a hurry and wish to receive the new item as quickly as possible, follow these steps:

• Directly place a new order for the desired size or color on our website. Your order will be processed and dispatched without delay.
• Return the original item to us.
• Upon receipt of your return, we will issue a full refund for the original item.

Standard Method:

If you prefer a traditional approach:

• First, send back the item you wish to exchange.
• Once received and inspected, we will dispatch your replacement item of choice.

2 – Refund

If you prefer a refund, please notify us within 14 days of receiving your order. We will issue the refund to your original payment method (Credit card or PayPal).

Please note that the refunded amount will reflect the final price paid (after any applied discounts). Shipping costs are non-refundable. Certain returns may incur restocking fees or qualify only for partial refunds:

• To be eligible for a full refund, your item must be in its original condition and packaging, and returned within 14 days.
• Due to inspection, handling, and warehouse processing costs, certain items may be subject to a 15% restocking fee for returned and refunded products.

3 – Store Credit

Choose speed and simplicity with store credit. Instead of waiting 3 to 5 business days for a credit card or PayPal refund, opt for Luuckk store credit.

You will instantly receive a store voucher applicable to any creation in our boutique. It is the perfect choice for seamlessly continuing your shopping experience without delay.

Return Procedure

To ensure prompt and seamless processing of your return, please carefully follow the steps below:

1 – Return Slip / Note

Please make sure to include a note inside your parcel stating your order number, full name, and reason for return. This note is essential for our team to identify and accurately process your request.

2 – Sending the Product

Securely package your item and send it to the address provided by our customer care team via email. If your item’s value exceeds €50 / £45 / $55, we strongly recommend using a tracked shipping service.

The customer is responsible for covering their own return shipping costs. 

3 – Processing Your Return

Upon receiving your parcel, we will process your request according to your preference: exchange, refund, or store credit. Refunds may take up to two weeks to be fully processed, as we take every care to verify the authenticity and condition of each return prior to accounting approval.

4 – Missing or Late Refunds

If you have not received your refund within a reasonable timeframe:

• First, check your bank account or card balance again.
• Next, contact your bank or credit card company. It may take 3 to 5 business days before your refund is officially posted.
• If you have completed these steps and still have not received your refund, please feel free to reach out to us at contact@luuckk.com for assistance.

Exceptions

While we welcome returns within 14 days of delivery provided items are in pristine, unused condition and in their original packaging, the following exceptions apply:

• Customer-damaged items : Any product showing signs of wear, damage, or alteration after delivery will not be eligible for return or refund.
• Missing original packaging : Items must be returned in their original packaging with all tags and protective materials intact. Any item returned without its original packaging cannot be accepted.
• Sale or promotional items : Items purchased on sale, clearance, or during special promotions are final sale and ineligible for return or refund.

We are always here to make your experience as smooth and delightful as possible.