Shipping policy
At Luuckk, we are committed to providing you with a fast, transparent, and efficient shipping service. Below, you will find all the details regarding our delivery terms and procedures.
Delivery Countries
We primarily ship to France, Belgium, Switzerland, Italy, Spain, and Germany.
If you would like to arrange delivery to another country, please do not hesitate to contact us at contact@luuckk.com. We will be delighted to accommodate your needs and can ship to most countries worldwide upon request.
Delivery Times
The total delivery time consists of processing time and shipping transit time.
Processing Times:
- For our best-selling creations, orders are dispatched within 1–2 business days.
- For all other items, we generally dispatch within 2–4 business days.
Shipping Transit Times:
- France : 3 to 5 business days
- Belgium : 6 to 10 business days
- Germany : 6 to 10 business days
- Italy : 6 to 10 business days
- Spain : 6 to 10 business days
- Switzerland : 6 to 9 business days
On average, our clients receive their packages in less than one week.
Shipping Fees
Enjoy complimentary shipping on all orders over €59 / £69 / $69.
For orders below this amount, a standard shipping contribution of €2.95 / £3.95 / $6.95 will apply.
Delivery Carriers
- France : We primarily partner with Colissimo, and select DPD for larger parcels.
- Belgium : Your orders will arrive via Colis Privé.
- Switzerland : We trust Swiss Post (La Poste Suisse).
- Spain : Deliveries are handled by CTT Express.
- Italy : Deliveries are handled by Poste Italiane.
- Germany : Deliveries are handled by Deutsche Post.
Order Tracking
Your peace of mind is our priority. As soon as your order is confirmed, we keep you informed at every step via email notifications.
If you require any additional information regarding the carrier or your tracking number, please visit our order tracking page or contact us at contact@luuckk.com.
Frequently Asked Questions
Address Accuracy
We are able to modify delivery details as long as the parcel is still in our fulfillment facility. However, once the package has been handed over to the courier, no further alterations can be made.
Please double-check your shipping information carefully! Any delivery issue arising from inaccurate or incomplete details provided at checkout remains the responsibility of the customer.
Unclaimed Orders
We are not responsible for parcels returned due to refusal of delivery, failure to collect, or inaccurate address information. Please ensure that all delivery details are accurate to guarantee the seamless arrival of your order.
Mailbox Theft
We cannot be held responsible for parcels stolen following successful delivery. Once the postal service confirms that an item has been delivered to your address, any loss resulting from mailbox theft falls under the customer's responsibility.
If you have any concerns regarding the security of your mailbox or delivery location, we recommend providing an alternative address, such as your workplace or a trusted neighbor’s residence, to ensure you receive your parcel safely.
If the carrier has marked your package as delivered but you are unable to find it or suspect it may have been stolen, please contact us promptly. While we are not liable for theft occurring after confirmed delivery, our team is always here to assist you. Together, we will work to find an equitable and satisfactory solution.
For any further questions or assistance, please do not hesitate to get in touch. We are always delighted to help!
Shipping Legal Notice
Online sales offers displayed on the site are reserved for consumers residing in France or, where applicable, in a member state of the European Union, and for deliveries within these geographical areas.
Delivery is defined as the transfer of physical possession or control of the Product to the Client.
The Company offers various delivery and fulfillment methods depending on the nature of the product.
Shipping costs are specified upon checkout and are accepted upon order confirmation.
In accordance with the delivery deadline indicated on the Site for each Product, the Company undertakes to deliver the Products within a maximum period of thirty (30) days following receipt of the order.
Delivery estimates are indicated in business days on the Site during checkout. These estimates encompass order processing and dispatch, as well as the transit timeframe provided by the carrier.
The Company agrees to dispatch Products in accordance with the timeframes indicated on each Product page and in the cart, provided that payment for the order has not been previously declined.
However, should one or more Products be unavailable for delivery within the originally estimated timeframe, the Company will notify the Client by email indicating the updated delivery date.
Products will be delivered to the address provided by the Client during the order process. It is the Client's responsibility to verify that this address is free of errors. The Company cannot be held liable if an erroneous address provided by the Client prevents or delays delivery.
Upon delivery, a signature may be requested on a delivery receipt.
Upon delivery, it is the Client's responsibility to ensure that the delivered Products conform to their order and that the package is sealed and undamaged. If this is not the case, the Client must explicitly indicate this on the delivery slip. No claim regarding the quantity or condition of the Product will be accepted unless a formal reservation has been noted on the delivery receipt.
